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Most Popular FAQs
My system is not SLI-Ready — can I install an SLI-Ready module?
Why doesn't my Windows® PC recognize the whole 4GB of memory I installed?
What is the difference between PC2100 (DDR266), PC2700 (DDR333), and PC3200 (DDR400)?
ECC vs. non-ECC — What do I Have and Can I Mix?
What is the difference between DDR3, DDR2, DDR, and SDRAM?
Memory Upgrades
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ECC vs. non-ECC — What do I Have and Can I Mix?
What is the difference between PC2100 (DDR266), PC2700 (DDR333), and PC3200 (DDR400)?
Why doesn't my Windows® PC recognize the whole 4GB of memory I installed?
My system is not SLI-Ready — can I install an SLI-Ready module?
What is the difference between DDR3, DDR2, DDR, and SDRAM?
Order Information
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How do I change the address or other information on my account?
What happens after I place my order?
How do I cancel or change my order?
What are my payment options?
Where can I find my computer's model number?
Shipping
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Is a signature required for delivery of Crucial memory?
Do shipping costs go up if you purchase more than one module?
How do I know my upgrade options are correct?
Does Crucial deliver outside the US?
What is an "advancement fee"?
Ballistix Memory
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How does Ballistix compare to Crucial standard products?
What is Crucial's Ballistix™ validation process?
I'm confused! Is Ballistix or Crucial standard the right memory for me?
What makes Crucial Ballistix memory different?
How do I configure my motherboard to get the most from my Ballistix™ memory module?
Flash Cards/Readers
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What is the speed rating of Crucial flash memory cards?
Can I use flash to upgrade my computer memory?
How do I install my flash card?
Where can I use flash memory?
How many pictures will fit on a flash storage card?
Returns/Warranty
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What's your return policy?
Tell me about your lifetime warranty.
What if I need to return my order?
What is covered under the limited warranty?
Will upgrading with Crucial RAM affect my system warranty?
USB Flash Drives
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My computer does not detect the Gizmo! drive. What should I do?
Does the Gizmo! USB flash drive come with an installation driver?
What operating systems support the Gizmo! Hi-Speed USB flash drive?
What does the flashing light on the Gizmo! drive indicate?
Can I use the Gizmo!™ drive with Windows™ NT or Windows 98?
Privacy/Security/Account Info
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Is it secure to place my order online?
Is my credit card information safe when I order at Crucial?
What will you do with my personal information?
Video Cards
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What are the benefits of upgrading your computer's memory?
Will more memory help my games run faster?
Will adding more RAM make my Internet browsing faster?
What is the difference between a video card and a graphics card?
What is an AGP slot? How do I tell if I have one?
Solid State Drives
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Does the Crucial SSD require a driver to operate?
What do the terms SATA-150 and SATA-300 mean, and which one pertains to the Crucial SSD products?
I have already formatted my SSD and am using it as a secondary drive. Why can't I see it in "My Computer" when installed in a different PC?
What size is an ExpressCard module?
Is the Crucial SATA 3Gb/s solid state drive backwards-compatible with my SATA 1.5Gb/s system?
ExpressCard SSD
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What size is an ExpressCard module?
What is ExpressCard™ technology?
Are PC Cards and ExpressCard modules compatible?
About Crucial
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Aren't all memory suppliers considered to be manufacturers?
What does "Crucial Qualified" mean?
What do you mean by OEM memory?
How do I know what kind of memory to purchase?
Does Crucial sell top-quality or "generic" memory?
Affiliate Program
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Can I make money selling Crucial memory?
What benefits do I get as Crucial.Link affiliate?
How much can I earn as a Crucial.Link affiliate?
What tools do I get as Crucial.Link affiliate?
How much does it cost to become a Crucial.Link affiliate?
Businesses/GovEd/Resellers
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How does your Module Buy Back Program work?
Is it possible to track my recent orders on your Web site?
I'm a reseller. How can I avoid being charged sales tax?
I can't log in to my Crucial Customer Program account. Why?
International Orders
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To what countries do you ship?
What is the Memory Selector(TM) and where do I find it?
Will my order be shipped from the US or the UK?
Does Crucial deliver outside the US?
Why was I charged a customs broker fee?
Ask the Crucial Expert
(More)
When I open the cover on the bottom of my notebook to install the memory upgrade, the center "notch" does not line up in the slot. Also, there is a metal cover. Your Web site showed this to be the correct module — why won't it fit?
Are ECC and parity the same thing? If not what's the difference?
My new computer uses DDR2 memory. What is DDR2?
Does flash memory ever "wear out" over time? — Charles N.
What should I do with my old memory modules?