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Most Popular FAQs
Why doesn't my Windows® PC recognize the whole 4GB of memory I installed?
What is the maximum amount of RAM the Windows operating system can handle?
What is the difference between PC2100 (DDR266), PC2700 (DDR333), and PC3200 (DDR400)?
What if I need to return my order?
What is the difference between DDR2, DDR, and SDRAM?
Memory Upgrades
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What is the difference between DDR2, DDR, and SDRAM?
What is the difference between PC2100 (DDR266), PC2700 (DDR333), and PC3200 (DDR400)?
What is the maximum amount of RAM the Windows operating system can handle?
Why doesn't my Windows® PC recognize the whole 4GB of memory I installed?
ECC vs. non-ECC — What do I Have and Can I Mix?
Order Information
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How do I check the status of my order?
How do I change the address or other information on my account?
What happens after I place my order?
How do I cancel or change my order?
What are my payment options?
Shipping
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Can I have my order delivered on Saturday?
Do shipping costs go up if you purchase more than one module?
How do I know my upgrade options are correct?
Is a signature required for delivery of Crucial memory?
Does Crucial deliver outside the US?
Ballistix Memory
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I'm confused! Is Ballistix or Crucial standard the right memory for me?
What is Crucial's Ballistix™ validation process?
How does Ballistix compare to Crucial standard products?
What makes Crucial Ballistix memory different?
How do I configure my motherboard to get the most from my Ballistix™ memory module?
Flash Cards/Readers
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Can I use flash to upgrade my computer memory?
How many pictures will fit on a flash storage card?
What is the speed rating of Crucial flash memory cards?
I just bought a digital camera. Why should I buy a flash card reader?
Can you use flash card readers for devices other than digital cameras?
Returns/Warranty
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Tell me about your lifetime warranty.
What if I need to return my order?
What's your return policy?
How will my system warranty be affected?
What is covered under the limited warranty?
Drives & Storage
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My computer does not detect the Gizmo! drive. What should I do?
What operating systems support the Gizmo! Hi-Speed USB flash drive?
Can I use the Gizmo!™ drive with Windows™ NT or Windows 98?
Does the Gizmo! USB flash drive come with an installation driver?
What does the flashing light on the Gizmo! drive indicate?
Privacy/Security/Account Info
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What will you do with my personal information?
It says "Certificate Authority Is Expired" when I try to buy online. Why?
Is it secure to place my order online?
Is my credit card information safe when I order at Crucial?
Video Cards
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Will more memory help my games run faster?
What is the difference between a video card and a graphics card?
What is an AGP slot? How do I tell if I have one?
Will adding more RAM make my Internet browsing faster?
What are the benefits of upgrading your computer's memory?
Ask the Crucial Expert
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What should I do with my old memory modules?
When I open the cover on the bottom of my notebook to install the memory upgrade, the center "notch" does not line up in the slot. Also, there is a metal cover. Your Web site showed this to be the correct module — why won't it fit?
Does flash memory ever "wear out" over time? — Charles N.
My new computer uses DDR2 memory. What is DDR2?
Are ECC and parity the same thing? If not what's the difference?
About Crucial
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How do I know what kind of memory to purchase?
Does Crucial sell top-quality or "generic" memory?
What does "Crucial Qualified" mean?
Who is Crucial's PR contact?
Aren't all memory suppliers considered to be manufacturers?
Affiliate Program
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How much can I earn as a Crucial.Link affiliate?
How much does it cost to become a Crucial.Link affiliate?
What benefits do I get as Crucial.Link affiliate?
What tools do I get as Crucial.Link affiliate?
Can I make money selling Crucial memory?
Businesses/GovEd/Resellers
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Is it possible to track my recent orders on your Web site?
I can't log in to my Crucial Customer Program account. Why?
Can employees at my company get a discount on memory?
How does your Module Buy Back Program work?
I'm a reseller. How can I avoid being charged sales tax?
International Orders
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Does Crucial deliver outside the US?
Why was I charged a customs broker fee?
To what countries do you ship?
What is the Memory Selector(TM) and where do I find it?
Will my order be shipped from the US or the UK?