Upcoming changes to your Crucial.com account

We are in the process of upgrading our ordering platform. We have partnered with Digital River to manage the processing of Crucial.com orders. What does this change mean to you? This change means that effective 01/23/2020, you will no longer have access to your past order history. After the upgrade, all new orders will be viewable in your order history. If you need to have any recent invoices printed off, we suggest you log in to your account and print them now. If you have any questions or need assistance, please feel free to contact our Customer Service. You can reach us using any of the contact channels found here.

Changes to Crucial.com purchasing using Ariba

We are in the process of upgrading our service platform and will have a new partner processing Crucial.com orders soon. Due to this change, the option to place an order using Ariba Punchout will be terminated on. Orders may still be placed directly on Crucial.com. During the order process, you’ll have the opportunity to apply for a Line of Credit (qualified businesses only) and upload a tax-exempt certificate. We thank you for your business and look forward to continuing to serve your memory and storage needs.

Changes to your Crucial.com net terms

We are in the process of upgrading our service platform and will have a new partner processing Crucial.com orders soon. Due to this change, all current Net Terms contracts will be terminated on 01/23/2020. If your company would like to continue using Net 30 Terms for payment, we’ll need you to reapply for a Line of Credit when placing your order on or after. In addition to the normal terms and conditions of ordering from Micron Consumer Products Group as outlined on our application, the following guidelines apply for a Line of Credit. We can offer a Line of Credit with Net 30 payment terms to qualified businesses with an active order history ($2,000 or more in the past three months) or applicants who place an initial order of $2,000 or more and show potential for buying memory on a regular basis. Please note that we expect an account with a Line of Credit to be used regularly. If the Line of Credit is not used for 6 months, the credit terms will be inactivated. If you meet these requirements, please go through the application process with your next order beginning. Please be aware that we will use credit reference agencies to aid our decision. Applications for a Line of Credit generally take between two to three days to process. You’ll receive email notification with the results of your application. Please let us know if we can offer any additional assistance or advice.

Upcoming password changes to your Crucial.com account

Crucial.com recently completed a platform upgrade. For security reasons, we need to ask our customers, who have online accounts, to reset their password. For your convenience, you can reuse the same password or create a new one.


Please go to the crucial.com login page and use the Forgot your password? If you have any questions or need assistance, please feel free to contact our Customer Service. You can reach us using any of the contact channels found here.

Crucial.com tax certification requirement change

We are in the process of upgrading our service platform and will have a new partner processing Crucial.com orders soon. Due to this change, for tax exempt orders placed on or after , we’ll need an updated tax exemption form uploaded on the Billing page during the order process. Please ensure the vendor or seller name on your updated form references our partner, “Digital River”. Once validated, you’ll be able to order tax exempt and your form will be saved to your account, so you won't need to submit the form again. You can find the appropriate tax form for your state at https://www.crucial.com/support/articles-faq-customer-service/tax-questions. Or, you can upload a copy of the tax exemption certificate awarded by your state or relevant agency.

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