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Micron Consumer Products Group
Terms and Conditions of Sale

North, Central, and South America

Crucial® Memory

Limited lifetime warranty

Micron Consumer Products Group (Micron CPG) warrants to the original end customer of its products specified below that its products are free from defects in material and workmanship affecting form, fit, and function except with respect to refurbished products, or non-Crucial-branded products or software. Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the customer who purchased such product and only while such customer owns such product. Micron CPG, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Micron CPG to be defective. Products presented for repair or replacement may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Please ensure that you have saved the data stored on the product elsewhere and then deleted all such data from the product prior to returning it for repair, replacement, refund or credit.

With respect to Crucial Ballistix products, Micron CPG warrants to the original end customer of its products specified below that its products are free from defects in material and workmanship affecting form, fit, and function. All such products sold will meet the datasheet specifications as found on its web page (www.crucial.com/ballistix). Any claim made alleging that any product fails to conform to the foregoing warranty may be made only by the end customer who purchased such product and only while such customer owns such product. Micron CPG, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Micron CPG to be defective. Some system configurations may not be designed to operate or may not operate at the published Crucial Ballistix memory speed and timing settings. Overclocking, running your system faster than the speed for which it was designed or the published speed, or otherwise modifying your system timing may result in damage to computer components, and Micron CPG disclaims any and all liability for such damage.

With respect to refurbished products, Micron CPG warrants to the original end user customer of its products specified below that its products are free from defects in material and workmanship affecting form, fit, and function. Any claim must be made within thirty (30) days from the original date of shipment, and Micron CPG shall have no liability thereafter. Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the end customer who purchased such product and only while such customer owns such product. Micron CPG, at its option, will replace or provide a credit of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Micron CPG to be defective during the warranty period.

The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than Micron CPG or a Micron CPG-authorized third-party service provider. Micron CPG reserves the right to substitute functionally equivalent new or serviceable used parts.

With respect to non-Crucial-branded products or software, any warranty is provided by the original manufacturer and not by Micron CPG. These products may only be returned in accordance with the return policy in effect on the date of invoice. The warranties and technical support may vary from product to product.

Inspection and return procedures

Please contact the place of purchase for return procedures. If the customer purchased product directly from Micron CPG, the customer shall inspect the product within 30 days of receipt, such period being confirmed by the customer to be a reasonable period to examine the product for defects or shortfalls, and notify Micron CPG promptly of any non-conformance. Failure to notify Micron CPG within that 30-day period will constitute acceptance of the product for all purposes. If the customer purchased the product directly from Micron CPG, the customer shall return the product to Micron CPG pursuant to the following terms. No product may be returned for any reason without obtaining a Return Material Authorization from Micron CPG. Customer is responsible for returning the product to Micron CPG at the customer's risk and expense.

In North and South America, customer must obtain a Return Material Authorization (RMA) number by calling customer service at (208) 363-5790 or toll free at 1 (800) 336-8915 (US and Canada only). Returned product should be shipped to the following address:

Micron Consumer Products Group,
A division of Micron Semiconductor Products, Inc.
Attn: Micron CPG RMA Department
RMA#
3475 E. Commercial Court
Meridian, ID 83642

Email: crucial.service@micron.com

In Europe, customer must obtain a Return Material Authorization (RMA) number by calling customer service at +44 (0) 1355 586100 or freephone 0800 013 0330(UK only). In France you may obtain a RMA number by calling customer service at +44 (0) 1355 586083 or freephone 0805 10 29 63. Returned product should be shipped to the following address:

Micron Consumer Products Group,
A division of Micron Europe Limited
Attn: Micron CPG RMA Department
RMA#
12 Redwood Crescent
Peel Park Campus
East Kilbride G74 5PA, U.K.

Email: crucialeusupport@micron.com

In Asia and New Zealand, customer must obtain a Return Material Authorization(RMA) number by calling customer service at (65) 6278-2425 or freephone 1 (800) 142982 (Australia and New Zealand only). Returned product should be shipped to the following address:

Micron Consumer Products Group,
A division of Micron Semiconductor Asia Pte. Ltd.
Attn: Micron CPG RMA Department
RMA#
11 Bedok North Avenue 4, #04-00
Richland Business Centre
SINGAPORE 489949

Email: asiacrucialsupport@micron.com
Micron CPG Shipping: +65 6398-4653

For products purchased in Australia: Our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our limited warranty are in addition to the other rights and remedies under applicable law in relation to the products. If you believe you have a claim under this limited warranty or any mandatory statutory guarantees or warranties, you should contact your local authorized Crucial dealer from which you purchased the product or contact Micron CPG at:

Micron Consumer Products Group,
A division of Micron Semiconductor Australia Pty. Ltd.
PO Box 658
North Sydney, NSW, 2060, Australia

Email: crucialausupport@micron.com +61 2 8923-4500

How the return process works

Customer shall return the product to Micron CPG in the original packaging and enveloped in the original antistatic bags at customer's expense. Micron CPG will not be responsible for damaged parts if the customer does not follow this process. Please retain shipping information, including tracking numbers, until your account has been credited by Micron CPG or replacement product is received. If Micron CPG determines that failure of the product was not a result of a defect in materials or workmanship, Micron CPG reserves the right to charge the customer for parts and labor at Micron CPG's then-current labor rate or charge the customer a 20% restocking fee. Micron CPG will advise the customer prior to assessing these charges. Any product returned to Micron CPG shall become the property of Micron CPG.

Payment

Unless otherwise stated on the face hereof, all payments shall be due upon receipt of invoice. On any amounts not paid when due, customer agrees to pay interest at the rate of 11/2% per month (18% per year) or, if such rate is in excess of the rate allowed by law, then the highest rate allowed by law. In addition, customer agrees to pay all costs of collection, including costs of litigation and reasonable attorney's fees. Micron Consumer Products Group (Micron CPG) reserves the right to obtain a security interest in the products sold to customer, and in proceeds thereof, until payment is made in full by customer. Customer agrees to execute financing statements and other instruments at Micron CPG's request. A $15.00 collection fee will be charged for all dishonored checks.

Taxes

Unless otherwise stated on the face hereof, stated prices do not include any customs duties, sales, use, value added, excise, federal, state, local or other taxes. All such duties or taxes shall be paid by customer, or, in lieu thereof, customer shall provide Micron CPG with an appropriate tax exemption certificate.

Title

Title to products passes from Micron CPG to customer upon shipment from Micron CPG's facility.

F.O.B. and risk of loss

Unless otherwise stated on the face hereof, all shipments are F.O.B. Micron CPG's Meridian, Idaho facility. Micron CPG's liability for delivery shall cease, and title and all risk of loss or damage shall pass to customer upon delivery to carrier.

Non-Crucial-branded products or software

With respect to non-Crucial-branded products or software, any warranty is provided by the original manufacturer and not by Micron CPG. These products may only be returned in accordance with the return policy in effect on the date of invoice. The warranties and technical support may vary from product to product.

Limitations

THE PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS. EXCEPT AS SET FORTH HEREIN, MICRON CPG MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND MICRON CPG DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CONFORMITY TO MODELS OR SAMPLES, OR ANY WARRANTIES OR INDEMNITIES AGAINST INTELLECTUAL PROPERTY INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL MICRON CPG BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTIES SET FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE OF IDAHO. CLAIMS AGAINST Micron CPG FOR SHORTAGES SHALL BE DEEMED WAIVED IF NOT MADE WITHIN THREE (3) BUSINESS DAYS AFTER RECEIPT OF THE SHIPMENT.

Component resale

Customer shall not engage in the business of reselling components purchased from Micron CPG, or removing components from the product(s) for resale, except upon express prior written authorization of Micron CPG.

Assignment

Customer may not assign his/her rights or obligations hereunder without the express prior written consent of Micron CPG.

Entire agreement

These terms and conditions, including those on the face hereof, constitute the entire agreement with regard to this sale and expressly supersede and replace any prior or contemporaneous agreements, whether written or oral, relating to said sale, including any terms and conditions on any of the customer's documents or purchase orders. This agreement shall be binding upon the heirs, successors, and assignees of the parties hereto. If any provision of this agreement shall be held to be invalid or unenforceable, the remainder of this agreement shall remain in full force and effect.

Governing law, jurisdiction, and costs

This agreement is governed by the laws of the State of Idaho, without regard to its conflict or choice of law provisions. Customer acknowledges and agrees that Idaho is an appropriate place for venue of any litigation and that Idaho courts have jurisdiction over this agreement and customer. In the event the customer and Micron CPG are unable to resolve any customer dispute, and any collection action, suit, or other judicial proceeding is commenced, the prevailing party in any such collection action, suit, or judicial proceeding shall be entitled to recover its costs and reasonable attorneys' fees incurred.

Terms and conditions

This sale is subject to the terms and conditions stated herein, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by customer, including, without limitation, purchase orders and specifications. In case of conflict between the terms and conditions stated here and those on the face hereof, those on the face hereof shall control. ANY ADDITIONAL, DIFFERENT, OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY THE CUSTOMER AT ANY TIME ARE HEREBY OBJECTED TO BY MICRON CPG, AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON MICRON CPG. CUSTOMER'S REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ANY OTHER REMEDIES AVAILABLE TO CUSTOMER, WHETHER PROVIDED AT LAW, EQUITY, OR OTHERWISE.

TO THE EXTENT PERMITTED BY LAW ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. TO THE EXTENT PERMITTED BY LAW ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON INFRINGEMENT, ARE DISCLAIMED. TO THE EXTENT PERMITTED BY LAW, MICRON CPG WILL NOT BE LIABLE FOR ANY LOST IMAGES, DATA, REVENUE OR PROFIT, OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF MICRON CPG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY LAW, MICRON CPG'S LIABILITY WILL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.

Some jurisdictions do not allow for the exclusion or limitation of any warranties or conditions (including those implied by law or guaranteed by statute), so the above limitation may not apply to you. You may also have other rights in addition to this warranty. This limitation does not affect your statutory rights.

Crucial® SSD

Limited three year warranty

Micron Consumer Products Group (Micron CPG) warrants to the original end customer (“you”) that its solid state drive products (the “products”) are free from defects in material and workmanship affecting form, fit and function. Any claim must be made within three (3) years from the original date of purchase, and Micron CPG shall have no liability thereafter. Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the who purchased such product and only while such customer owns such product. Micron CPG, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Micron CPG to be defective during the warranty period.

Products presented for repair or replacement may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Please ensure that you have saved the data stored on the product elsewhere and then deleted all such data from the product prior to returning it for repair, replacement, refund or credit.

You must have proof of purchase and obtain warranty service authorization from Micron CPG, including a Return Materials Authorization (RMA) number within the applicable warranty period before returning defective products to Micron CPG.

Inspection and return procedures

Please contact the place of purchase for return procedures. If you purchased the product directly from Micron CPG, inspect the product within 30 days of receipt, such period being confirmed by you to be a reasonable period to examine the product for defects or shortfalls, and notify Micron CPG promptly of any non-conformance. Failure to notify Micron CPG within that 30-day period will constitute acceptance of the product for all purposes. If you purchased the product directly from Micron CPG, return it to Micron CPG pursuant to the following terms. No product may be returned for any reason without obtaining a Return Material Authorization (RMA) from Micron CPG. You are responsible for returning the product to Micron CPG at your risk and expense.

In North and South America, you can obtain an Return Material Authorization (RMA) number by calling customer service at (208) 363-5790 or toll free at 1 (800) 336-8915 (US and Canada only). Returned product should be shipped to the following address:

Micron Consumer Products Group,
A division of Micron Semiconductor Products, Inc.
Attn: Micron CPG RMA Department
RMA#
3475 E. Commercial Court
Meridian, ID 83642

Email: crucsupport@micron.com

In Europe, you can obtain an Return Material Authorization (RMA) number by calling customer service at +44 (0) 1355 586100 or freephone 0800 013 0330 (UK only). In France you can obtain an RMA number by calling customer service at +44 (0) 1355 586083 or freephone 0805 10 29 63. Returned product should be shipped to the following address:

Micron Consumer Products Group,
A division of Micron Europe Limited
Attn: Micron CPG RMA Department
RMA#
12 Redwood Crescent
Peel Park Campus
East Kilbride G74 5PA, U.K.

Email: crucialeusupport@micron.com

In Asia and New Zealand, you can obtain an Return Material Authorization (RMA) number by calling customer service at (65) 6278-2425 or freephone 1 (800) 142982 (Australia and New Zealand only). Returned product should be shipped to the following address:

Micron Consumer Products Group,
A division of Micron Semiconductor Asia Pte. Ltd.
Attn: Micron CPG RMA Department
RMA#
11 Bedok North Avenue 4, #04-00
Richland Business Centre
SINGAPORE 489949

Email: asiacrucialsupport@micron.com
Micron CPG Shipping: +65 6398-4653

For products purchased in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our limited warranty are in addition to the other rights and remedies under applicable law in relation to the products. If you believe you have a claim under this limited warranty or any mandatory statutory guarantees or warranties, you should contact your local authorized Crucial dealer from which you purchased the product or contact Micron CPG at:

Micron Consumer Products Group,
A division of Micron Semiconductor Australia Pty. Ltd.
PO Box 658
North Sydney, NSW, 2060, Australia

Email: crucialausupport@micron.com
+61 2 8923-4500
Any return of the product (with proof of purchase) should be made in a timely manner and at your expense.

How the return process works

Ship the product in question to Micron CPG in its original packaging and enveloped in the original antistatic bags (product to be shipped at your expense). Micron CPG will not be responsible for damaged parts if you don't follow this process. Please retain shipping information, including tracking numbers, until your account has been credited by Micron CPG or replacement product is received. If Micron CPG determines that failure of the product was not a result of a defect in materials or workmanship, Micron CPG reserves the right to charge you either (1) for parts and labor at Micron CPG's then-current labor rate or (2) a 20% restocking fee. Micron CPG will advise you prior to assessing these charges. Any product returned to Micron CPG shall become the property of Micron CPG.

Payment

Unless otherwise stated on the face hereof, all payments shall be due upon receipt of invoice. On any amounts not paid when due, customer agrees to pay interest at the rate of 11/2% per month (18% per year) or, if such rate is in excess of the rate allowed by law, then the highest rate allowed by law. In addition, customer agrees to pay all costs of collection, including costs of litigation and reasonable attorney's fees. Micron Consumer Products Group (Micron CPG) reserves the right to obtain a security interest in the products sold to customer, and in proceeds thereof, until payment is made in full by customer. Customer agrees to execute financing statements and other instruments at Micron CPG's request. A $15.00 collection fee will be charged for all dishonored checks.

Taxes

Unless otherwise stated on the face hereof, stated prices do not include any customs duties, sales, use, value added, excise, federal, state, local or other taxes. All such duties or taxes shall be paid by customer, or, in lieu thereof, customer shall provide Micron CPG with an appropriate tax exemption certificate.

Title

Title to products passes from Micron CPG to customer upon shipment from Micron CPG's facility.

F.O.B. and risk of loss

Unless otherwise stated on the face hereof, all shipments are F.O.B. Micron CPG's Meridian, Idaho facility. Micron CPG's liability for delivery shall cease, and title and all risk of loss or damage shall pass to customer upon delivery to carrier.

Non-Crucial-branded products or software

With respect to non-Crucial-branded products or software, any warranty is provided by the original manufacturer and not by Micron CPG. These products may only be returned in accordance with the return policy in effect on the date of invoice. The warranties and technical support may vary from product to product.

Limitations

THE PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS. EXCEPT AS SET FORTH HEREIN, MICRON CPG MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND MICRON CPG DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CONFORMITY TO MODELS OR SAMPLES, OR ANY WARRANTIES OR INDEMNITIES AGAINST INTELLECTUAL PROPERTY INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL MICRON CPG BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTIES SET FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE OF IDAHO. CLAIMS AGAINST Micron CPG FOR SHORTAGES SHALL BE DEEMED WAIVED IF NOT MADE WITHIN THREE (3) BUSINESS DAYS AFTER RECEIPT OF THE SHIPMENT.

Component resale

Customer shall not engage in the business of reselling components purchased from Micron CPG, or removing components from the product(s) for resale, except upon express prior written authorization of Micron CPG.

Assignment

Customer may not assign his/her rights or obligations hereunder without the express prior written consent of Micron CPG.

Entire agreement

These terms and conditions, including those on the face hereof, constitute the entire agreement with regard to this sale and expressly supersede and replace any prior or contemporaneous agreements, whether written or oral, relating to said sale, including any terms and conditions on any of the customer's documents or purchase orders. This agreement shall be binding upon the heirs, successors, and assignees of the parties hereto. If any provision of this agreement shall be held to be invalid or unenforceable, the remainder of this agreement shall remain in full force and effect.

Governing law, jurisdiction, and costs

This agreement is governed by the laws of the State of Idaho, without regard to its conflict or choice of law provisions. Customer acknowledges and agrees that Idaho is an appropriate place for venue of any litigation and that Idaho courts have jurisdiction over this agreement and customer. In the event the customer and Micron CPG are unable to resolve any customer dispute, and any collection action, suit, or other judicial proceeding is commenced, the prevailing party in any such collection action, suit, or judicial proceeding shall be entitled to recover its costs and reasonable attorneys' fees incurred.

Terms and conditions

This sale is subject to the terms and conditions stated herein, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by customer, including, without limitation, purchase orders and specifications. In case of conflict between the terms and conditions stated here and those on the face hereof, those on the face hereof shall control. ANY ADDITIONAL, DIFFERENT, OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY THE CUSTOMER AT ANY TIME ARE HEREBY OBJECTED TO BY MICRON CPG, AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON MICRON CPG. CUSTOMER'S REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ANY OTHER REMEDIES AVAILABLE TO CUSTOMER, WHETHER PROVIDED AT LAW, EQUITY, OR OTHERWISE.

TO THE EXTENT PERMITTED BY LAW ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. TO THE EXTENT PERMITTED BY LAW ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON INFRINGEMENT, ARE DISCLAIMED. TO THE EXTENT PERMITTED BY LAW, MICRON CPG WILL NOT BE LIABLE FOR ANY LOST IMAGES, DATA, REVENUE OR PROFIT, OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF MICRON CPG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY LAW, MICRON CPG'S LIABILITY WILL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.

Some jurisdictions do not allow for the exclusion or limitation of any warranties or conditions (including those implied by law or guaranteed by statute), so the above limitation may not apply to you. You may also have other rights in addition to this warranty. This limitation does not affect your statutory rights.