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I am sorry for the issues that you have experienced trying to contact us. We respond to emails within 24 hours, so I am not sure why you did not receive a response. Please pm me your email address and I would be happy to check into this further.
Have you experienced any issues with the SSDs besides this error? This article can help clarify some of the most common misconceptions about SMART data. If you aren't experiencing any issues other than that message I would not worry about it. Please let us know if you have any other questions or concerns.
Any ideas to stabilize this now? How odd.