Crucial Shipping Options and Policies

Shipping Within the United Kingdom
Place an order at Crucial.com/uk and choose how you would like your package to be shipped!

For a speedy shipment with full shipment tracking visibility from door to door, you can select a discounted rate with Royal Mail Special Delivery or Royal Mail Special Delivery Next Day 9am. If you want your order to ship free of charge and don't mind waiting a little longer, choose Royal Mail Free Shipping. (Offer applies to United Kingdom, Channel Islands, and Isle of Man). Please note that Royal Mail Free Shipping service does not feature shipment tracking.

Delivery to most UK locations by Royal Mail Special Delivery is by 1pm within 1-2 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area). See Royal Mail Special Delivery service area details.

Royal Mail Special Delivery Next Day

Next working day 1pm
All UK postcodes in England, Wales, Northern Ireland and mainland Scotland except those listed below.

Next working day 5.30pm
Mainland: AB30-56-Aberdeen, IV21-28, 40, 52-54-Inverness, KW1-14-Caithness, PA28-38-Argyll, PH15, 17-26, 31-40-Perthshire, PH49-Ballachulish, PH50-Kinlochleven
Islands: HS1-Stornoway (Lewis), KA27-Arran, KA28-Cumbrae, KW15-Kirkwall, KW16-Stormness Town only, PA4141 Gigha, PA 42-49 Islay, PA 60-Jura, PA77-Tiree, ZE1-Lerwick (Shetlands), HS3-Harris, HS4-Scalpay, HS5 Leverburgh, HS6-N. Uist, HS7-Benbecula, HS8-Erisksay, HS8-S, Uist, HS9-Castlebay (Barra), IV41-51, 55-56-Skye

Two working days 5.30pm
GY1-Herm only (Channel Islands), GY9-Sark (Channel Islands), HS2-Lewis, PA61-Colonsay, PA62-75-Mull, PA78-Coll, ZE2-3-Shetlands

Three working days 5.30pm
KW-16-17-Orkney, PH30-Corrour, PH41-Mallaig, PH42-Eigg & Muck, PH43-44-Isle of Rum & Canna

Please note that Special DeliveryTM cannot be used when sending an item to an Admail address.
NB. Deliveries to the Channel Island and the Isle of Man can be delayed by Customs.

Royal Mail Special Delivery Next Day 9am

Areas in red are serviced by Royal Mail Special Delivery Next Day 9am.

This includes all UK postcodes in England, Wales, Northern Ireland and mainland Scotland except the following: AB30-39, AB41-45, AB51-56, BD23-24, BT35, BT44, BT47, BT51 BT53-54, BT70-71, BT76-77, BT81, BT92-94, DG7-9, FK17-21, GY1-9, HG3, HS1-9, IM-AII (except IM1), IV-All (except IV1), LA18, LA20, LD1-6, LN4-6, LN10, KA27-28, KW-AII, PA20-49, PA60-78, PH15-50, PL29 3, PO30-41, SY25, TR12-13, TR17-25, YO41, YO43, YO51, YO60-62, ZE1-3

Delivery to most UK locations by Royal Mail Free Shipping is within 3-5 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area).

From time to time Crucial may select a different carrier to deliver your order. Details of the selected carrier will be displayed on the order confirmation page, and as soon as your order ships, we will provide you with carrier-specific tracking information, where applicable.

Shipping outside mainland UK
European orders shipped outside the UK are delivered via UPS Express. Delivery to most European locations is within 3 days from dispatch. If you are a customer having your order delivered to France, Ireland, Germany, Italy, Spain, Belgium, Austria, the Netherlands or Sweden and don't mind waiting a little longer for it, you can have it delivered free of charge by choosing Royal Mail.

Shipping outwith the EU
Customers ordering from outwith the EU may be liable for duty and customs charges, more information can be found in the Support section of the UPS website, under Terms and Conditions of Carriage, Customs Clearance.

Late or Lost Shipments
Royal Mail — UK only
Delivery to most UK locations by Royal Mail Packet Post First Class is within 3-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 14 business days have passed since dispatch. After this time, please contact us with your relevant order details.

UPS — UK and International
Delivery by UPS is within 1-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 5 business days have passed since dispatch. After this time, please contact us with your relevant order details.

Advance payment required for some countries
Crucial cannot process orders on credit card terms for shipment to the countries below. In order to ship to one of these countries, payment must be made in advance via wire transfer. For more information, contact us.

Albania, Algeria, Angola, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bosnia-Herz., Comoros, Congo, Croatia, Czech Republic, Djibouti, Georgia, Ghana, Hungary, India, Kazakhstan, Kyrgyzstan, Lebanon, Liberia, Macedonia, Moldavia, Montenegro, Morocco, Oman, Romania, Rwanda, Serbia, Serbia/Monten, Somalia, Tajikistan, Tanzania, Turkmenistan, United Arab Emirates, Uzbekistan

Important note for international orders:
Crucial does not ship to:
Afghanistan, Cambodia, China, Cuba, Ecuador, Egypt, El Salvador, Haiti, Honduras, Indonesia, Iran, Iraq, Jordan, Kuwait, Laos, Libya, Nigeria, North Korea, Pakistan, Panama, Peru, Qatar, Russia, Saudi Arabia, Sudan, Syria, Uganda, Ukraine, Venezuela, Yemen.

Currency converter
Use our currency converter to convert pounds into another currency.

VAT
As a division of Micron Europe, Limited., Micron Consumer Products Group is required to collect UK VAT (20% of the total order cost, including shipping charges) on all applicable orders. If your company is within the EU, but outwith the UK and you have a VAT Certificate, you are eligible for zero-rated VAT transactions. If your company is eligible for zero-rated VAT, please fax a copy of your company’s VAT Registration Certificate to +44 (0)1355 586101 Attn: Crucial Sales.

Orders to locations outwith the EU are not liable for UK VAT but may be liable for local duties and customs clearance charges in the country of receipt. For more information on applicable charges, please contact your local customs office or tax authority. For information about zero rated VAT eligibility click here.

EU Enlargement, May 2004
As of 01 May 2004 Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, the Slovak Republic, and Slovenia are members of the enlarged EU. Normal EU VAT rules will apply to orders shipping to these countries.