Please note that we will be closed on April 18 and April 21 for the Easter Holidays. Orders placed after 3pm on Thursday, April 17 will not be processed until Tuesday April 22.

Crucial Shipping Options and Policies

Subject to availability, orders that are received and processed before noon GMT Monday to Friday are generally shipped within two business days. Please allow an extra business day for orders received and processed after noon or over the weekend (see below for delivery estimates).

Shipping Within the United Kingdom
Place an order at Crucial.com/uk and choose how you would like your package to be shipped!

For a speedy shipment with full shipment tracking visibility from door to door, you can select a discounted rate with Royal Mail Special Delivery or Royal Mail Special Delivery Next Day 9am. If you want your order to ship free of charge and don't mind waiting a little longer, choose Royal Mail Free Shipping. (Offer applies to United Kingdom, Channel Islands, and Isle of Man). Please note that Royal Mail Free Shipping service does not feature shipment tracking.

Delivery to most UK locations by Royal Mail Special Delivery is by 1pm within 1-2 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area). See Royal Mail Special Delivery service area details.

Delivery to most UK locations by Royal Mail Special Delivery Next Day 9am is by 9am the day after dispatch from Crucial (subject to the conditions listed above and depending on your postcode area). ORDERS USING Royal Mail Special Delivery Next Day 9am must be placed by 3.00 p.m. Monday to Friday. See Royal Mail Special Delivery Next Day 9am service area details

Delivery to most UK locations by Royal Mail Free Shipping is within 3-5 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area).

From time to time Crucial may select a different carrier to deliver your order. Details of the selected carrier will be displayed on the order confirmation page, and as soon as your order ships, we will provide you with carrier-specific tracking information, where applicable.

Shipping outside mainland UK
European orders shipped outside the UK are delivered via UPS Express. Delivery to most European locations is within 3 days from dispatch. If you are a customer having your order delivered to France, Ireland, Germany, Italy, Spain, Belgium, Austria, the Netherlands or Sweden and don't mind waiting a little longer for it, you can have it delivered free of charge by choosing Royal Mail.

UPS Express Shipping Rates for the European Union
Austria GBP 5.00 Belgium GBP 5.00
Cyprus GBP 12.00 Denmark GBP 14.00
Estonia GBP 12.00 Finland GBP 14.00
France GBP 4.99 Germany GBP 4.99
Greece GBP 14.00 Ireland GBP 4.99
Italy GBP 5.00 Latvia GBP 12.00
Lithuania GBP 12.00 Luxembourg GBP 14.00
Malta GBP 12.00 Netherlands GBP 5.00
Poland GBP 12.00 Portugal GBP 14.00
Slovakia GBP 12.00 Slovenia GBP 12.00
Spain GBP 5.00 Sweden GBP 5.00

Shipping outwith the EU
Customers ordering from outwith the EU may be liable for duty and customs charges, more information can be found in the Support section of the UPS website, under Terms and Conditions of Carriage, Customs Clearance.

UPS Express Shipping Rates for All Other Locations Serviced by Crucial
Albania  GBP 12
Algeria  GBP 16
Andorra  GBP 12
Angola  GBP 16
Armenia  GBP 14
Azerbaijan  GBP 14
Bahrain  GBP 14
Bangladesh  GBP 18
Belarus  GBP 12
Benin  GBP 16
Bhutan  GBP 18
Bosnia-Herz.  GBP 12
Botswana  GBP 16
Bulgaria  GBP 16
Burkina Faso  GBP 16
Burundi  GBP 16
Cameroon  GBP 16
Canary Islands  GBP 13
Cape Verde  GBP 16
Central Afr.Rep  GBP 16
Ceuta/Melilla  GBP 13
Chad  GBP 16
Comoros  GBP 16
Congo  GBP 16
Croatia  GBP 12
Dem. Rep. Congo  GBP 16
Djibouti  GBP 16
Equatorial Guin  GBP 16
Eritrea  GBP 16
Ethiopia  GBP 16
Faeroe  GBP 12
Falkland Islnds  GBP 8.99
Gabon  GBP 16
Gambia  GBP 16
Georgia  GBP 14
Ghana  GBP 16
Gibraltar  GBP 14
Guernsey  GBP 0
Guernsey  GBP 3.99
Guinea  GBP 16
Guinea-Bissau  GBP 16
Iceland  GBP 12
India  GBP 30
Israel  GBP 20
Ivory Coast  GBP 16
Jersey  GBP 0
Jersey  GBP 3.99
Kazakhstan  GBP 16
Kenya  GBP 14
Kyrgyzstan  GBP 14
Lebanon  GBP 16
Lesotho  GBP 16
Liberia  GBP 16
Liechtenstein  GBP 12
Macedonia  GBP 12
Madagascar  GBP 16
Malawi  GBP 16
Maldives  GBP 18
Mali  GBP 16
Mauritania  GBP 16
Mauritius  GBP 16
Moldavia  GBP 12
Monaco  GBP 10
Mongolia  GBP 20
Montenegro  GBP 12
Morocco  GBP 14
Mozambique  GBP 16
Namibia  GBP 16
Nepal  GBP 18
Niger  GBP 16
Norway  GBP 12
Oman  GBP 14
Reunion  GBP 16
Romania  GBP 16
Rwanda  GBP 16
San Marino  GBP 12
Senegal  GBP 16
Serbia  GBP 12
Seychelles  GBP 16
Sierra Leone  GBP 16
Somalia  GBP 16
South Africa  GBP 13
Swaziland  GBP 16
Switzerland  GBP 6
Tajikistan  GBP 14
Tanzania  GBP 16
Togo  GBP 16
Tunisia  GBP 16
Turkey  GBP 12
Turkmenistan  GBP 14
Utd.Arab.Emir.  GBP 16
Uzbekistan  GBP 14
Vatican City  GBP 10
Zambia  GBP 16
Zimbabwe  GBP 16

Late or Lost Shipments
Royal Mail — UK only
Delivery to most UK locations by Royal Mail Packet Post First Class is within 3-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 14 business days have passed since dispatch. After this time, please contact us with your relevant order details.

UPS — UK and International
Delivery by UPS is within 1-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 5 business days have passed since dispatch. After this time, please contact us with your relevant order details.

Advance payment required for some countries
Crucial cannot process orders on credit card terms for shipment to the countries below. In order to ship to one of these countries, payment must be made in advance via wire transfer. For more information, contact us.

Albania, Algeria, Angola, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bosnia-Herz., Comoros, Congo, Croatia, Czech Republic, Djibouti, Georgia, Ghana, Hungary, India, Kazakhstan, Kyrgyzstan, Lebanon, Liberia, Macedonia, Moldavia, Montenegro, Morocco, Oman, Romania, Rwanda, Serbia, Serbia/Monten, Somalia, Tajikistan, Tanzania, Turkmenistan, United Arab Emirates, Uzbekistan

Important note for international orders:
Crucial does not ship to:

Afghanistan, Cambodia, China, Cuba, Ecuador, Egypt, El Salvador, Haiti, Honduras, Indonesia, Iran, Iraq, Jordan, Kuwait, Laos, Libya, Nigeria, North Korea, Pakistan, Panama, Peru, Qatar, Russia, Saudi Arabia, Sudan, Syria, Uganda, Ukraine, Venezuela, Yemen.

Currency converter
Use our currency converter to convert pounds into another currency.

VAT
As a division of Micron Europe, Limited., Micron Consumer Products Group is required to collect UK VAT (20% of the total order cost, including shipping charges) on all applicable orders. If your company is within the EU, but outwith the UK and you have a VAT Certificate, you are eligible for zero-rated VAT transactions. If your company is eligible for zero-rated VAT, please fax a copy of your company’s VAT Registration Certificate to +44 (0)1355 586101 Attn: Crucial Sales.

Orders to locations outwith the EU are not liable for UK VAT but may be liable for local duties and customs clearance charges in the country of receipt. For more information on applicable charges, please contact your local customs office or tax authority. For information about zero rated VAT eligibility click here.

EU Enlargement, May 2004
As of 01 May 2004 Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, the Slovak Republic, and Slovenia are members of the enlarged EU. Normal EU VAT rules will apply to orders shipping to these countries.