Crucial's Privacy Policy

Crucial is committed to protecting your right to privacy when visiting our Web site. We recognize that when you share your personal information with us, you expect us to treat that information in a serious and responsible manner. This Privacy Policy below discloses what information we gather, how we use that information, and how you can correct or change that information. In summary, you should know that

  • Crucial has security measures in place to keep your personal information secure.
  • Crucial does not sell your personal information to other companies.

Crucial's site has security measures in place to protect against the loss, misuse, and alteration of the information under our control, including without limitation protecting information behind a firewall within a perimeter network and, encrypting your ordering information during transmission.

Registration and order forms
If you choose to register with Crucial or to place an order with us, we may ask that you provide us with contact information (first and last name, e-mail address and telephone number), financial information (account or credit card numbers), demographic information (address, age, or income level), and unique identifiers (tax ID number), information about where you learned of our products and information about your intended use of our products. We do not purge customer information on a regular basis, so information you provide us will remain in our systems for an indefinite amount of time. We may use your contact information to send you information about us and to contact you when necessary. If you do not want to receive any mailings from us, please see the choice/opt-out section below. Financial information is used only to bill you for products. Demographic information may be used to tailor your experience at our sites, showing you information that we think you might be interested in, and presenting information according to your preferences. We may use demographic information to develop summary — but not individual — reports for our advertisers so that they may determine how effective their advertising investments are. We never tell our advertisers who it was that saw or clicked on their advertisements, unless you have specifically told us that this is acceptable. In addition, our sales and marketing departments may also use demographic information, information about where you learned of our products and information about your intended use of our products to improve our advertising and marketing efforts and to measure interest in our products. We may use unique identifiers to verify our resellers and customers and to allow customers to identify themselves to us.

Surveys and contests
Crucial may invite you to participate in online surveys or contests. Participation is never required. If you choose to participate, you may be asked to disclose contact and demographic information as well as additional information about you and/or your company. We may use this information to send you information about our company, contact you when necessary, tailor your experience at our site, display information according to your preferences and improve our Web sites, products and advertising. If you do not want to receive any mailings from us, please see the choice/opt-out section below. This information may be shared with our advertisers on a summary, not individual, basis.

Public forums
Crucial may make chat rooms, forums, message boards, and/or news groups available to you. Because any information that is disclosed in these areas becomes public information, you should exercise caution when deciding whether to disclose your personal information.

Information requests
You may be able to request information on our sites regarding our products and services, including technical support and customer service, by using online forms. We ask that you provide certain contact information to allow us to fulfill your request and to send you information about Crucial's products and services. If you do not want to receive any mailings from us, please see the choice/opt-out section below.

Children's guidelines
Although Crucial's site is not geared towards children, Crucial nonetheless attempts to protect children. Crucial must, however, rely on the information provided to us by visitors to our sites. As a result, it is impossible for us to guarantee with absolute certainty that the information collected and utilized by Crucial is not derived from a child. The following sets forth Crucial's policy with respect to the collection and/or use of children's information:

  • For purposes of this Policy, a "child" is an individual age 12 or younger
  • We do not collect children's contact information without prior parental consent, which will include an opportunity for the parent to prevent use of the information and participation in the activity. Without prior parental consent, online information will only be used to respond directly to the child's request and for no other purpose.
  • We do not collect children's personally identifiable offline contact information without prior parental consent.
  • We do not distribute children's personal information to any third party without prior parental consent.
  • We do not provide the ability to publicly post or otherwise transmit information that could be used to identify a child without prior parental consent.
  • We do not entice children by the prospect of a special game, prize, or other activity, to divulge more information than is needed to participate in the activity.

IP addresses
We may use your IP address to help diagnose problems with our servers, administer our sites, and gather broad demographic information to measure general interest in our products and to share with our advertisers on a summary, not individual, basis.

For information about how this website uses cookies, visit our cookie page.

Supplemental information
We may supplement the information that you provide with information that is received from third parties. For example, Crucial may use information that we purchase from a database marketing information firm to enhance our understanding of the information that you provide.

Links to other sites
Crucial's site contains links to other sites. Crucial is not responsible for the privacy practices or the content of such Web sites.

Crucial is part of a group of companies owned by Micron Technology, Inc. Crucial does not sell uniquely identifiable customer information to any other business or organization outside the Micron group of companies.

We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service.

Anti-Fraud Checks
We may use personal information provided to us to conduct anti-fraud checks that may help us detect and prevent fraud. The personal information we receive may be disclosed to a credit reference agency, fraud prevention agency or other information provider, which may keep a record of that information.

Contacting the Web site
If you have any questions about Crucial's privacy policy or the privacy practices of our site, you may use one of the specific choices below or you may contact at 0800 013 0330 or +44 (0)1355 586 100 outside the UK. Or you can send an e-mail to

  • Choice/opt-out
    Our site provides you with the opportunity to opt-out of receiving communications from us at any point where we request information. To change or cancel your Crucial newsletter subscriptions, visit our newsletter subscription page. If you have any problems canceling your e-mail subscriptions, please contact us at please contact us at 0800 013 0330 or +44 (0)1355 586 100 outside the UK. Or you can send an e-mail to
  • Correct/update
    If you want to change or modify information you have previously provided to us, simply log in to your password-protected account. Once you are logged in, you will see links that will allow you to update your address book, e-mail subscriptions, password, and customer profile. (This list may change over time as our Web site is updated.) If you do not have a password-protected account with Crucial, you can modify your e-mail subscriptions on our e-mail subscription page. Please contact us at 0800 013 0330 or +44 (0)1355 586 100 outside the UK. Or you can send an e-mail to
  • Compliance Hotline
    Micron believes in ethical business practices.  You may review our Code of Business Conduct and Ethics and if you have any concerns, please contact us as described above or you may contact our Compliance Hotline.
  • U.S. Commerce Department Safe Harbor Principles
    Micron adheres to the U.S. Commerce Department European Union and Switzerland Safe Harbor Principles. Information about the U.S. Department of Commerce Safe Harbor certification can be found at

    In compliance with the European and Switzerland Safe Harbor Principles, Micron commits to resolve complaints about your privacy and our collection or use of your personal information. European Union and Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Micron at

    Micron has further committed to refer unresolved privacy complaints under the European Union and Switzerland Safe Harbor Principles to an independent dispute resolution mechanism, the BBB SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Micron, please visit the BBB SAFE HARBOR web site at for more information and to file a complaint.

Change of Control
In the event that another company acquires assets related to this website, or if we experience some other change of control event such as a spin-off, merger, insolvency, bankruptcy or receivership, we reserve the right to include any or all user-related information among the assets transferred to the acquiring company. We cannot guarantee that any entity receiving such information in connection with any of these transactions will comply with all the terms of this policy.

Updates/Effective Date
Micron reserves the right to amend this Privacy Policy from time to time. Changes to this Policy will apply to information we have received and information we receive after the revised Policy is effective. When we do amend this Policy, the revised Policy will be posted here so please visit this Web page to view the most current Policy. The effective date of this version of the Privacy Policy is: July 10, 2012.