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Most Popular FAQs
Will upgrading my hard drive make my system faster?
What is the difference between PC2-4200 (DDR2-533), PC2-5300 (DDR2-667), PC2-6400 (DDR2-800), and PC2-8500 (DDR2-1066)?
Why doesn't my Windows® PC recognize the whole 4GB of memory I installed?
After adding memory I get an error message and my PC won't boot. Why?
Do I have to buy the same size upgrade as the memory module currently installed in my computer or can I mix different sizes?
Memory Upgrades
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Why doesn't my Windows® PC recognize the whole 4GB of memory I installed?
What is the difference between PC2-4200 (DDR2-533), PC2-5300 (DDR2-667), PC2-6400 (DDR2-800), and PC2-8500 (DDR2-1066)?
Will upgrading my hard drive make my system faster?
Do I have to buy the same size upgrade as the memory module currently installed in my computer or can I mix different sizes?
After adding memory I get an error message and my PC won't boot. Why?
Order Information
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How do I know my upgrade options are correct?
Where are Crucial orders shipped from?
What are my payment options?
How can I find my order history?
How do I cancel or change my order?
Returns/Warranty
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What's your return policy?
How do I return a defective module?
How long does RAM last?
How do I return an item?
Does Crucial sell top-quality or generic memory?
Ballistix Memory
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I'm confused! Is Ballistix or Crucial standard the right memory for me?
How does Ballistix compare to Crucial standard products?
How do I find compatible Ballistix modules for my motherboard or PC?
What makes Crucial Ballistix memory different?
What is Crucial's Ballistix™ validation process?
Flash Cards/Readers
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What is the speed rating of Crucial flash memory cards?
What kinds of digital media do you sell?
Why doesn't my flash card work?
Which flash card reader should I buy?
What is the difference between CompactFlash Type I and CompactFlash Type II?
Graphics Cards
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Will Crucial graphics cards work with my monitor?
Does Crucial sell RAM for video/graphics upgrades?
What is an AGP slot? How do I tell if I have one?
What is an AGP slot? How do I tell if I have one?
Will Crucial graphics cards work with my monitor?
USB Flash Drives
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What operating systems support the Gizmo! Hi-Speed USB flash drive?
What is a Gizmo! USB flash drive?
What is the warranty on the Gizmo!(TM) drive?
Can I use the Gizmo!™ drive with Windows™ NT or Windows 98?
Does the Gizmo! USB flash drive come with a driver CD?
About Crucial
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What kinds of digital media do you sell?
How do Crucial customers know what kind of memory to purchase?
Who is Crucial's PR contact?
Does Crucial sell top-quality or generic memory?
What are the benefits of buying from Crucial rather than somewhere else?
Shipping
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What if I need to return my order?
How do I return an item?
How do I return a defective module?
What's your return policy?
Will I be charged for shipping?
Solid State Drives
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Does the Crucial SK01 storage kit work with traditional mechanical hard drives?
Why does the Crucial SK01 storage kit come with a USB cable with two USB connectors on one end?
Is the Crucial SATA 3Gb/s solid state drive backwards-compatible with my SATA 1.5Gb/s system?
I have already formatted my SSD and am using it as a secondary drive. Why can't I see it in "My Computer" when installed in a different PC?
What do the terms SATA-150 and SATA-300 mean, and which one pertains to the Crucial SSD products?
Businesses/GovEd/Resellers
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What if I need to return my order?
How can I find my order history?
What are my payment options?
After adding memory I get an error message and my PC won't boot. Why?
How do I return an item?
Privacy/Security/Account Info
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Why did Crucial block the e-mail I sent?
Is it secure to place my order online?
What will you do with my personal information?
Is my credit card safe?
Is my credit card information safe when I order at Crucial?