Request an RMA number
All
Refunds and
Warranty Replacements require an RMA (Return Material Authorization) number. YOU MUST HAVE AN RMA NUMBER BEFORE RETURNING A PART. Please complete the following steps to request an RMA number before sending us your item(s).
Refunds
Qualification Requirements
- Must be purchased from crucial.com.
- Must have purchased less than 30 days from inquiry date.
- Review the terms and conditions of sale for further details.
If purchased more than 30 days ago...
you can not return product unless it is faulty. If there is a problem with your part, please follow the warranty replacements process.
If purchased from one of our partner resellers less than
30 days ago...
please contact the store where you purchased your item.
If purchased from crucial.com less than 30 days ago...
please request a return material authorization (RMA) number before sending your product back. An RMA number allows us to process your return quickly. (Without it, your refund or exchange will be delayed while we research your order.)
Warranty Replacements
Qualification Requirements
If you believe your Crucial product is defective
please request a return material authorization (RMA) number before sending your product back. An RMA number allows us to process your return quickly. (Without it, your refund or exchange will be delayed while we research your order.) If your product fails within the warranty terms and period, we want to remedy the situation.
Was the order placed at Crucial.com?