Crucial Shipping Options and Policies

Subject to availability, orders that are received and processed before noon GMT Monday to Friday are generally shipped within two business days. Please allow an extra business day for orders received and processed after noon or over the weekend (see below for delivery estimates).

Shipping Within the United Kingdom
Place an order at Crucial.com/uk and choose how you would like your package to be shipped!

For a speedy shipment with full shipment tracking visibility from door to door, you can select a discounted rate with Royal Mail Special Delivery. Or, if you want your order to ship free of charge and don't mind waiting a little longer, choose Royal Mail Packet Post First Class. (Offer applies to United Kingdom, Channel Islands, and Isle of Man).* Please note that Royal Mail Packet Post First Class service does not feature shipment tracking.*

Delivery to most UK locations by Royal Mail Special Delivery is by 1pm within 1-2 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area).

Delivery to most UK locations by Royal Mail Packet Post First Class is within 3-5 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area).

From time to time Crucial may select a different carrier to deliver your order. Details of the selected carrier will be displayed on the order confirmation page, and as soon as your order ships, we will provide you with carrier-specific tracking information, where applicable.

*Orders to UK addresses containing graphics cards ship via UPS Standard, free of charge.

Shipping outside mainland UK
European orders shipped outside the UK are delivered via UPS Express. Delivery to most European locations is within 3 days from dispatch. If you are a customer having your order delivered to France, Ireland, Germany, Italy, Spain, Belgium, Austria, the Netherlands or Sweden and don't mind waiting a little longer for it, you can have it delivered free of charge by choosing Royal Mail.

UPS Express Shipping Rates for the European Union

Austria  EUR 7.00 Belgium  EUR 7.00
Cyprus  EUR 19.00 Czech Republic  EUR 19.00
Denmark  EUR 19.00 Estonia  EUR 19.00
Finland  EUR 18.75 France  EUR 4.49
Germany  EUR 4.49 Greece  EUR 19.00
Hungary  EUR 19.00 Ireland  EUR 4.49
Italy  EUR 4.49 Latvia  EUR 19.00
Lithuania  EUR 19.00 Luxembourg  EUR 19.00
Malta  EUR 19.00 Netherlands  EUR 7.00
Poland  EUR 19.00 Portugal  EUR 19.00
Slovakia  EUR 19.00 Slovenia  EUR 19.00
Spain  EUR 7.00 Sweden  EUR 7.00

Free Shipping is available in the following European Union countries

Austria   Belgium  
France   Germany  
Ireland   Italy  
Netherlands   Spain  
Sweden  

Shipping outwith the EU
Customers ordering from outwith the EU may be liable for duty and customs charges, more information can be found in the Support section of the UPS website, under Terms and Conditions of Carriage, Customs Clearance.

UPS Express Shipping Rates
for All Other Locations Serviced by Crucial

Albania  EUR 17
Algeria  EUR 23
Andorra  EUR 17
Angola  EUR 23
Armenia  EUR 20
Azerbaijan  EUR 20
Bahrain  EUR 20
Bangladesh  EUR 26
Belarus  EUR 17
Benin  EUR 23
Bhutan  EUR 24
Bosnia-Herz.  EUR 17
Botswana  EUR 23
Bulgaria  EUR 19
Burkina Faso  EUR 23
Burundi  EUR 23
Cameroon  EUR 23
Canary Islands  EUR 20
Cape Verde  EUR 23
Central Afr.Rep  EUR 23
Ceuta/Melilla  EUR 18
Chad  EUR 23
Comoros  EUR 22
Congo  EUR 23
Croatia  EUR 17
Dem. Rep. Congo  EUR 23
Djibouti  EUR 23
Equatorial Guin  EUR 23
Eritrea  EUR 23
Ethiopia  EUR 23
Faeroe  EUR 17
Falkland Islnds  EUR 9.99
Gabon  EUR 23
Gambia  EUR 23
Georgia  EUR 20
Ghana  EUR 23
Gibraltar  EUR 20
Guernsey  EUR 0
Guernsey  EUR 4.99
Guernsey  EUR 10.99
Guinea  EUR 23
Guinea-Bissau  EUR 22
Iceland  EUR 17
India  EUR 40
Israel  EUR 28
Ivory Coast  EUR 23
Jersey  EUR 0
Jersey  EUR 4.99
Jersey  EUR 10.99
Kazakhstan  EUR 22
Kenya  EUR 20
Kyrgyzstan  EUR 20
Lebanon  EUR 23
Lesotho  EUR 23
Liberia  EUR 22
Liechtenstein  EUR 17
Macedonia  EUR 17
Madagascar  EUR 23
Malawi  EUR 23
Maldives  EUR 24
Mali  EUR 23
Mauritania  EUR 23
Mauritius  EUR 23
Moldavia  EUR 17
Monaco  EUR 14
Mongolia  EUR 28
Montenegro  EUR 17
Morocco  EUR 20
Mozambique  EUR 23
Namibia  EUR 23
Nepal  EUR 23
Niger  EUR 23
Norway  EUR 17
Oman  EUR 20
Reunion  EUR 23
Romania  EUR 19
Rwanda  EUR 23
San Marino  EUR 17
Senegal  EUR 23
Serbia  EUR 17
Seychelles  EUR 23
Sierra Leone  EUR 23
Somalia  EUR 22
South Africa  EUR 18
Swaziland  EUR 23
Switzerland  EUR 9
Tajikistan  EUR 20
Tanzania  EUR 23
Togo  EUR 23
Tunisia  EUR 23
Turkey  EUR 17
Turkmenistan  EUR 20
Utd.Arab.Emir.  EUR 22
Uzbekistan  EUR 20
Vatican City  EUR 14
Zambia  EUR 23
Zimbabwe  EUR 23

Late or Lost Shipments
Royal Mail — UK only
Delivery to most UK locations by Royal Mail Packet Post First Class is within 3-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 14 business days have passed since dispatch. After this time, please contact us with your relevant order details.

UPS — UK and International
Delivery by UPS is within 1-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 5 business days have passed since dispatch. After this time, please contact us with your relevant order details.

Advance payment required for some countries
Crucial cannot process orders on credit card terms for shipment to the countries below. In order to ship to one of these countries, payment must be made in advance via wire transfer. For more information, contact us.

Albania
Algeria
Angola
Armenia
Azerbaijan
Bahrain
Belarus
Bosnia-Herz.
Comoros
Congo
Croatia
Czech Republic
Djibouti
Georgia
Ghana
Hungary
India
Kazakhstan
Kyrgyzstan
Lebanon
Liberia
Macedonia
Moldavia
Montenegro
Morocco
Oman
Romania
Rwanda
Serbia
Somalia
Tajikistan
Tanzania
Turkmenistan
Utd.Arab.Emir.
Uzbekistan

Important note for international orders:
Crucial does not ship to:

Afghanistan, Cambodia, China, Cuba, Ecuador, Egypt, El Salvador, Haiti, Honduras, Indonesia, Iran, Iraq, Jordan, Kuwait, Laos, Libya, Nigeria, North Korea, Pakistan, Panama, Peru, Qatar, Russia, Saudi Arabia, Sudan, Syria, Uganda, Ukraine, Venezuela, Yemen.

Currency converter
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VAT
As a division of Micron Europe, Limited., Micron Consumer Products Group is required to collect UK VAT (20% of the total order cost, including shipping charges) on all applicable orders. If your company is within the EU, but outwith the UK and you have a VAT Certificate, you are eligible for zero-rated VAT transactions. If your company is eligible for zero-rated VAT, please fax a copy of your company’s VAT Registration Certificate to +44 (0)1355 586101 Attn: Crucial Sales.

Orders to locations outwith the EU are not liable for UK VAT but may be liable for local duties and customs clearance charges in the country of receipt. For more information on applicable charges, please contact your local customs office or tax authority. For information about zero rated VAT eligibility click here.

EU Enlargement, May 2004
As of 01 May 2004 Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, the Slovak Republic, and Slovenia are members of the enlarged EU. Normal EU VAT rules will apply to orders shipping to these countries.